Website Monitoring: Improve Customer Conversion and Retention

If your business relies upon e-commerce or online marketing channels to attract customers, it is important that you consider the impact poor website performance can have on your business. At a recent Velocity Conference, Eric Schurman (Microsoft) and Jake Brutlag (Google) presented; “Users who experience a 2-second site slowdown make almost 2% fewer queries, click 3.75% less often, and report being significantly less satisfied with their overall experience.”

With both revenue and customer satisfaction on the line, monitoring the performance, availability and effectiveness of your website is critical. Manually-based website monitoring is not an option. It’s costly, time-intensive, and inconsistent.

User Experience Monitoring in the Age of Video | User Experience Video

User Experience Video: Using Active Website Monitoring Video Capture

Is your website monitoring data so detailed its like watching a user experience video of website monitoring? If not, then its time to look at an industry-first innovation that tells the full story, website monitoring that captures a user experience video – rather than just data – about your website’s performance. See this user’s view yourself, in the aptly named UserView Monitoring.

Black Friday Looms – Free Website Performance Test & Uptime Monitoring

Black Thursday Eve, Black Friday, and Cyber Monday, are here and web sales are expected to increase up to 18% this holiday shopping season compared to 2011, according to ComScore. Last year’s online retail holiday sales were $37.2 billion. Unfortunately, some website owners will discover that their website’s speed and performance does not meet customer expectations and they’ll miss out on their piece of the web sale pie.

So, with pressure on e-commerce websites to perform, web operation personnel are tasked to make websites look great and handle the stress points of added holiday traffic. Moreover, 2011-2012 has seen an explosion in the use third-party apps such as widgets, social media buttons, and third party icons that impact website speed and performance.