The Top 10 features to ask an external website monitoring service provider about to prove that it is focused on reducing your IT costs, not its own IT costs:
Website Uptime isn’t a Condition, it’s a Calculation
Central to service level agreement (SLA) reports is the concept of website “uptime.” However, what exactly is uptime? Website uptime, in the recent past was often narrowly defined as the working vs. non-working condition of a web server, ie web server uptime. More recently, we have worked with many organizations that are carefully defining the details of website uptime vs. downtime, by taking into account variables like network uptime, server uptime, web application uptime, or website uptime, has become critical.