IRWD: Online Retail and the Speed and Beauty of Performance Monitoring

On February 15, 2012 I had the privilege of presenting a talk on website performance monitoring to 800+ of the world’s top online retail IT experts at the renowned Internet Retailer – Website Design and Usability Conference (IRWD) in Orlando, Florida alongside Matt Hoenck, the IT Director at Thymes.com. Competition is fierce in online retail and the stakes are high as more and more shoppers switch from bricks-and-mortar to online buying. Online retailers must remain informed of new technologies that improve website uptime and performance, (such as the new UserView Monitoring – Video Capture) and strike the right balance with user experience expectations involving website design and usability.