Voice Connectivity is Critical. Your phone systems have gone down and you are unable to communicate with your customers. After several hours of troubleshooting you have managed to get the services up again but what do you do now? Whether you utilize a SIP based VoIP system, digital voice over T1 lines or POTS (plain old telephone service), those voice services need to be available.
How Often are You Asked “Is the Website Down?” Such calls can lead to hours of lost time only to find out it was a minor issue for a limited user base. Do you have the tools in place to proactively detect and deal with such issues?