December 31, 2013 – Dotcom-Monitor has been tracking a Bluehost outage, first detected Tuesday afternoon at approximately 12:30pm CST. Dotcom-Monitor’s worldwide network has detected a consistent outage from all 20 global monitoring locations.
In addition to client website outages, Bluehost’s own website (www.bluehost.com) was down as well.
At 12:41pm, Bluehost responded via their help.bluehost.com @bluehostsupport Twitter account.
FYI we’re experiencing an temporary issue with our data center that’s affecting some customers. Stay tuned for updates.
It was not until 12:53pm that Bluehost publicly acknowledged the outage via their main Twitter handle, @bluehost (nearly 30-minutes after Dotcom-Monitor saw initial Bluehost outages).
Bluehost phone systems were also offline (returning a busy signal), furthering customer frustration as clients were not able to reach support via phone, email, or live chat.
In addition to websites going down, email servers and other hosted web applications were also affected. These issues were experienced by Bluehost’s parent company, Endurance International Group, which also owns HostGator, iPage, FatCow, Domain.com, iPower, and A Small Orange. Widespread outages primarily impacted HostGator and HostMonster, in addition to Bluehost.
Dotcom-Monitor has tracked several Bluehost outages in the past, including a major outage back in August of this year. See the story here: Major Webhost Outage | Bluehost, HostGator and HostMonster Go Down
To check the status of bluehost.com or your own Bluehost hosted website, run our free website uptime test.
If your Bluehost website is currently down and you would like to be notified when it comes back online, or of any future performance or outage issues, we are offering a free no-obligation 30-day free trial of our website monitoring services to all Bluehost customers affected by the issue.
Founded in 1996 by Matt Heaton, Bluehost is one of the internet’s most popular web hosting providers, servicing more than 1.9 million websites annually. Bluehost offers a variety of web hosting configurations, ranging from low-cost shared hosting to high-end dedicated servers.